Magic Jack seems to spur some radical emotions in people who use it. It is truly a love or hate relationship. If you use it and love it, it’s irreplaceable. If you hate it, just try to get it replaced!
Most users are happy with this new product as it saves them a lot of money on their phone bill. At times a happy customer will give some input on their positive experience.
This device is very inexpensive to buy to help the customers save money on their long distance calls. International calls can also be free if the person in the foreign country is sent a Magic Jack to use. Only a high speed internet connection is required.
Most problems with this device are caused by the users computer or internet connection, not the Magic Jack itself. Computers are as different as people and it may take quite a bit of troubleshooting to track down the problem that is causing the device not to work. An a/c powered usb hub is one of the first things to try to fix your problem.
Computers can have so many different programs on them and some of these programs may conflict with the performance of your Magic Jack device. Try the device on other computers to find out if it is the fault of the product or the computer.
The bad part about that is getting someone in the customer service area of the company to be able to actually help you. A phone number for technical support is not offered. Many complain about the support using people that are not knowledgeable about trouble-shooting any issues.
You may return the device if it is found to be defective. This usually is after hours of discussion and troubleshooting by the support crew of the company. You may want to do some testing on your own before contacting the company so that you know it isn’t the fault of your computer system or internet connection.
The company does offer magic fixes, software downloads that may help the product work better for you. Updates occur periodically and will be downloaded automatically if your device is installed and working properly.

